Accessibility

Clear, practical and welcoming

Making the website easier to use

The Dog Physio wants its website and information to be clear and usable for as many people as possible. Accessibility is treated as an ongoing part of maintaining the site.

Clear structureConsistent headings, plain language and descriptive links help people find what they need.
Responsive designPages and forms are designed for mobile, tablet and desktop screens.
Help is availableIf a page or form is difficult to use, you can contact the clinic another way.

What has been considered

  • Clear headings and a consistent page structure.
  • Plain-English content and meaningful link wording.
  • Readable type sizes, comfortable line spacing and suitable colour contrast.
  • Keyboard-accessible navigation, buttons, forms and FAQ sections where supported.
  • Labels and instructions for form fields.
  • Alternative text for meaningful images.
  • Responsive layouts across mobile, tablet and desktop screens.
  • Visible focus states and information that does not rely on colour alone.

Known limitations

Some third-party features, including the interactive map, external mapping services and parts of embedded form technology, may not offer the same level of accessibility as the main website.

Important map information is also provided in text, and you can contact the clinic for directions or help.

An honest standard

This website has not been formally certified against a particular accessibility standard.

It is reviewed practically, including keyboard use, different screen sizes, content structure and form presentation, with proportionate improvements made when an issue is found.

Alternative ways to contact us

If you have difficulty using the website or completing a form, please contact us. Information can be provided in another reasonable format, or we can help you use an alternative way to enquire.

I may be treating and unable to answer the phone. If you call, please leave your name, contact number and a short voicemail so I can get back to you.

Reporting a problem

Please tell us which page or feature caused a problem and what happened. If you are comfortable doing so, it is also helpful to mention the browser or assistive technology you were using.

We will review the issue and make reasonable efforts to help.

Ongoing review

The website will continue to be checked as content and features change. Accessibility feedback is welcome and will help guide future improvements.

The Equality Act 2010 protects access to goods, services and facilities. The Dog Physio takes reasonable accessibility needs seriously, both online and when arranging a clinic appointment.

Need help accessing something?

Contact the clinic and explain what you need. WhatsApp is usually the quickest route while appointments are taking place, and email is also welcome.

Message Abi on WhatsAppEmail The Dog PhysioCall 07771 686655

Last reviewed: 2 September 2026 · The Dog Physio Ltd